FAQs
Unitech is a pioneer in technologically enabled business solutions and has been providing services to companies across the EU.
We provide cutting-edge IT solutions to companies of all sizes and specialise in providing practical business tools to help businesses improve their performance. When not only strive to meet the business targets of our customers, you can also be assured of risk-free solutions.Choosing Unitech guarantees:
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Industry leading services
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Lowered costs to save on profits
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Increased efficiency and standardized processes
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Consistent delivery of services
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Improved customer experience with 24×7 support
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Greater flexibility and rapid scalability
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Sustained growth
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Remain competitive and top of the charts
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One inclusive price (no caps/hidden fees)
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Unitech caters to companies of all sizes. If your company has a moderate to high call or contact volume Unitech can scale a team of dedicated agents to take care of all your needs.
For companies with smaller volumes, we offer a shared queue, giving you the best balance of capability and cost savings. This will help you gain economies of scale by sharing resources with other clients. Agents will be trained on your products/services, and your customers/employees will receive the same excellent service.
Yes, absolutely. We can guarantee that your data will be secure as we will be compliant based on the latest security certifications to ensure optimum security and reliability.
Yes, absolutely. We can guarantee that your data will be secure as we will be compliant based on the latest security certifications to ensure optimum security and reliability.
The following is a list of some of the security measures that we adopt:
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We sign a non-disclosure agreement with the client and a non-disclosure bond with our employees at the start of every project
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We have firewalls/VPN (Virtual Private Network) for inbound and outbound security
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All our systems do not have external storage devices (Floppy/CD drives/USB ports)
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All our systems and e-mails are password protected
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We have ‘anti-virus’ software implemented at both server and client level
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We have surveillance cameras installed throughout our premises
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While we will be doing the main part, you will certainly maintain or even improve quality control. With proper management and quality control processes in place, we will also bring a balanced approach to meeting key performance indicators (KPI) without compromising customer satisfaction. We aim to match you brands culture, tone of voice and level of expertise and ensure that the quality of our services not only meets but also exceeds your expectations.
Standard training procedures for onboarding new team members, continuous learning, and remediation training are already in place. However, because one size does not fit all, you can customise the training to your company’s specific needs. You can:
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Share your brand’s beliefs and principles.
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Ascertain that we have access to your knowledgebases.
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Establish a procedure for keeping us and our agents informed about any new technologies or products you launch.
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With us, you can quickly scale your needs in a matter of weeks. For seasonal fluctuations, the benefits of having operational outsourcing can’t be overstated. Since we do have multiple clients, we will be able to shift and retrain agents, quickly hire and train temporary staff and absorb fluctuations more easily than you could on your own.
Absolutely not. We will be able to collect, analyze and help you better understand the data you get from all your support interactions. This can go beyond improving service. For example, you may discover product defects faster or find opportunities to develop new features that are the most requested. You may also be able to help improve campaign messages, eliminate speed bumps in your sales process or show us what self-help content would be most beneficial to produce.
When you outsource to Unitech you can be assured of the success of your project. Unitech ensures total success of your projects. Projects are typically handled in stages:
Service trial: We will first start a trial period that will minimize your project risks. After this, you can evaluate our performance and decide if you want to complete your project with us.
Project transition: This phase will ensure the seamless transition of your project to our organization.
Project management: During the project and till its completion you will have a single and efficient point of contact that will be responsible to communicate to you and manage every phase of the project.
Absolutely, you can be assured of saving more than 40-50% of your operating costs. Although we provide our customers with cost-competitive services, we do not compromise on quality.
If you want your services to be delivered within a fast turnaround time, then you have come to the right place. One of the benefits that we offer our customers is our quick TAT. We not only provide quality services, but get the advantage of your services being delivered ahead of schedule.
Yes. We use the very best and the latest in software, technology and infrastructure. You can save on investing on expensive software and technology as we use the very best in both.
Yes. We sign non-disclosure agreements and service level agreements for every customer who comes to Unitech.
You can pay us either by check or by wire transfer. If you would like to make payments by any other mode, then you can contact one of our sales executives.
Just fill in our contact form, with the services that you require and details regarding your project and we will contact you shortly to take the outsourcing relationship to the next level.